Only purchases from non-Mainland Chinese customers or non-Mainland China’s IP address are eligible to earn rewards.
To ensure proper tracking of your purchase, please read this
Taobao Purchase Guide (with screenshots) carefully before ordering. Please note that Taobao does not entertain missing transaction claim.
It would take around 10 days for the successfully tracked purchases to appear in your Transaction History after you have made the purchase.
To ensure proper tracking of your purchase –
• Please do not use Taobao App when you make the purchase
• Please only use the “ai.Taobao.com” search bar to search for your desired Taobao/Tmall item.
• DO NOT click on any other links (including the top and bottom navigations) on the landing page.
• DO NOT close this “ai.taobao.com” page.
• If you wish to order 2 or more items, please use the search bar again to search for the product.
• DO NOT click on any other links on the product page during the purchase and check-out process.
• Please click the link
Submit Order ID to submit the 18-digit/19-digit order ID WITHIN 2 DAYS after your purchase, otherwise your transaction would not be tracked.
• Do not close the browser “ai.taobao.com” during shopping
• Turn off “Do not track” option in browser privacy setting
• Turn off “Ad Blocker” in browser setting
• Empty your cart before clicking through the link on our Taobao merchant page.
• Quick payment: air tickets order or other orders which require immediate payment, must be paid before the orders get expired, otherwise the order will not be tracked.
• Special products: travel or some home & living related orders may have longer order confirmation period, it will therefore require longer time to approve the rewards for your purchase.
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Rewards are not calculated on postage / handling / delivery costs or associated purchase taxes in your region (This may include but not be limited to VAT, GST etc).
5 day(s)
